Terms of Service

CounselMe is an educational practice platform designed for counselling students and practitioners. It provides AI-simulated client sessions, skill feedback, and study materials for the purpose of developing counselling skills.

CounselMe is NOT a therapy service, a supervision service, or a replacement for qualified clinical supervision. The AI clients and feedback are educational tools only. Nothing in CounselMe constitutes professional advice, clinical guidance, or therapeutic intervention.

You must be 18 years or older to use CounselMe. By creating an account you confirm that you are using CounselMe for educational and professional development purposes only.

You are responsible for maintaining the security of your account credentials. You must not share your account with others. CounselMe reserves the right to suspend or terminate accounts that violate these terms.

CounselMe offers a free trial period followed by a paid monthly subscription. Subscription fees are billed monthly via PayFast. Prices are displayed in South African Rand (ZAR) and are inclusive of VAT where applicable. Prices may change with 30 days notice.

Because CounselMe is a digital service with immediate access, we do not offer refunds on subscription payments once a billing period has begun. If you believe you have been charged in error, contact us at support@counselme.app within 7 days.

Your free trial begins on the date you create your account. At the end of the trial period, your access to paid features will be restricted unless you subscribe. Trial terms may change at our discretion.

You agree not to:

• Use CounselMe for any unlawful purpose
• Attempt to reverse-engineer, scrape, or extract AI models or content from the platform
• Share or reproduce CounselMe content, lesson materials, or client scenarios without permission
• Impersonate another person or misrepresent your identity
• Attempt to circumvent subscription restrictions or access controls

All content on CounselMe — including lesson materials, client scenarios, feedback frameworks, and the CounselMe name and logo — is owned by CounselMe and protected by applicable intellectual property laws. Your session data and skill progress belong to you.

CounselMe is provided on an "as is" basis. To the fullest extent permitted by law, CounselMe is not liable for any indirect, incidental, or consequential damages arising from your use of the platform. CounselMe does not guarantee specific outcomes from using the platform.

You may cancel your subscription and delete your account at any time from your Profile settings. CounselMe reserves the right to suspend or terminate your account if you violate these terms.

These terms are governed by the laws of the Republic of South Africa. Any disputes will be subject to the jurisdiction of the South African courts.

We may update these terms from time to time. Continued use of CounselMe after changes constitutes acceptance of the updated terms. Significant changes will be communicated by email.

Questions about these terms? Contact us at support@counselme.app.