Help Centre
Everything you need to know about CounselMe
Getting Started
How does CounselMe work?
Who is CounselMe for?
What happens in my first session?
Do I need any experience to start?
Sessions and Practice
How do I start a session?
How long does a session last?
What do the assist chips do?
What is the trust meter?
What does the annotation under each message mean?
What is my growing edge?
Can I have multiple sessions with the same client?
Skills and Progress
What are the 8 core counselling skills?
How are my skill scores calculated?
Where is the SkillMap?
How do I unlock harder clients?
How do I earn the Expert Practitioner Certificate?
Study
What is the Study section?
When should I use Study?
Do I need to complete Study tracks to progress?
Account and Billing
How long is the free trial?
What happens when my trial ends?
How much does a subscription cost?
How do I manage my subscription?
How do I cancel?
Troubleshooting
The client is not responding
I did not receive a confirmation or welcome email
My session feedback did not load
The app is loading slowly or not responding
I cannot log in
A session ended unexpectedly
Still need help?
Email support@counselme.app